We went through an iterative design process for TJA patients from each profile, to design tailored information and communication services. We created story-boards, paper-based prototypes, and a fully functional digital web application. At every stage we obtained feedback from patients of each profile. We summarized their feedback as guidelines, and you can find these below. At the bottom of this page, we include references and links to scientific publications about this process.

How to use these guidelines

We believe that these guidelines can be inspirational both to designers and care providers. Designers may use them to create a design for one profile specifically, or to create variants of an application or product that matches the guidelines of each profile. Healthcare providers may use the guidelines to directly adapt their face-to-face or written communication with patients. We include examples of how both designers and care providers may use the guidelines. You can click on the guidelines to view these examples.
These guidelines may be used for inspiration only; they are not a definitive recipe for success. They can be used as a starting point for a design or for direct communication, and both designers and care providers should always obtain feedback from patients.

3 Categories

The guidelines are grouped in three categories: How the information exchange may be designed, what information patients may want to receive, and what information they may want to give. Each category consists of several sub categories. You can click on any of the buttons below to go straight to one of the categories.


Groeneveld BS, Melles M, Vehmeijer SBW, Mathijssen NMC, Dekkers T, van Dijk L, et al. Tailored Patient Experiences: A Research Through Design Study. In: Bagnara S, Tartaglia R, Albolino S, Alexander T, Fujita Y, editors. Proceedings of the 20th congress of the International Ergonomics Association. Geneva, Switzerland: International Ergonomics Association; 2018. p. 198–207.

Groeneveld BS, Melles M, Vehmeijer S, Mathijssen N, Dekkers T, Goossens RHM. Developing digital applications for tailored communication in orthopaedics using a Research through Design approach. Digital Health. 2019;5:1–14.

Groeneveld BS, Melles M, Vehmeijer SBW, Mathijssen NMC, Goossens RHM. Tailored Information Technology in Healthcare: Methodology of a Case Study Using a Web Application in Total Hip Arthroplasty. In: Cotrim TP, Serranheira F, Sousa P, Hignett S, Albolino S, Tartaglia R, editors. Health and Social Care Systems of the Future: Demographic Changes, Digital Age and Human Factors Proceedings of the Healthcare Ergonomics and Patient Safety, HEPS, 3–5 July, 2019 Lisbon, Portugal. Cham, Switzerland: Springer Nature; 2019. p. 334–41.

Groeneveld BS, Melles M, Goossens RHM. Guidelines and recommendations for tailored information provision in Total Hip Arthroplasty: Results of a Research through Design study. Submitted.