Information design
This category contains guidelines about the way that the information exchange in a care process may be designed. The guidelines in this category suggest how information may be conveyed to patients from the different profiles. For instance, while patients in each profile may receive the same information the tone of communication could be different for each profile.
Optimistic
Managing
Modest
Tone of communication
This item refers to the style used to provide information. For instance, this style can be strict and direct, or affective and supportive.
- Indicate recommendations clearly / use positive, but strict tone (e.g. “walk outside with at least one crutch, or else…”)
- Use upbeat, positive tone; emphasize positive stories
- Use reassuring tone
- Use positive feedback.
- Emphasize affective dimension of care & patient experience
Comprehensiveness
Guidelines about the overall amount of detail and the level of abstraction in information provided.
- No guidelines defined yet for this aspect
- Provide interpretation or feedback of activity data (e.g. daily step counts)
- Include simple, straightforward information
- Example: Frame information as stories of multiple patients, to show different recovery scenarios (e.g. ‘slow’ and ‘fast’ recovery)
Structure
Guidelines for how information may be ordered or placed, and what options are provided for users to (re)examine the information.
- Provide essential information only
- Provide information on (ab)normal complaints as a weekly (check)list or
- Provide information in a Q&A format
- Include both generic and specific information (e.g., general statements about pain vs. specific information on pain in certain situations), perhaps in a hierarchy
- Provide ability to re-examine care provider advice
Credibility
Measures to ensure that the information is perceived as reliable.
- Recommendations should be made by someone with medical authority (e.g. surgeon, physical therapist)
- Emphasize that information is up-to-date
- Show a face (of care provider) accompanying information
2 Other categories
The guidelines are grouped in three categories: How the information exchange may be designed, what information patients may want to receive, and what information they may want to give. Each category consists of several sub categories. You can click on any of the buttons below to go straight to one of the other categories.
Optimistic
Tone of communication
This item refers to the style used to provide information. For instance, this style can be strict and direct, or affective and supportive.
- Indicate recommendations clearly / use positive, but strict tone (e.g. “walk outside with at least one crutch, or else…”)
Comprehensiveness
A guideline for the modest group, about the overall amount of detail and the level of abstraction in information provided.
- No guidelines defined yet for this aspect
Structure
Guidelines for how information may be ordered or placed, and what options are provided for users to (re)examine the information.
- Provide essential information only
Credibility
Measures to ensure that the information is perceived as reliable.
- Recommendations should be made by someone with medical authority (e.g. surgeon, physical therapist)
Managing
Tone of communication
This item refers to the style used to provide information. For instance, this style can be strict and direct, or affective and supportive.
- Use upbeat, positive tone; emphasize positive stories
- Use reassuring tone
Comprehensiveness
A guideline for the modest group, about the overall amount of detail and the level of abstraction in information provided.
- No guidelines defined yet for this aspect
Structure
Guidelines for how information may be ordered or placed, and what options are provided for users to (re)examine the information.
- Provide information on (ab)normal complaints as a weekly (check)list or
- Provide information in a Q&A format
Credibility
Measures to ensure that the information is perceived as reliable.
- Emphasize that information is up-to-date
Modest
Tone of communication
This item refers to the style used to provide information. For instance, this style can be strict and direct, or affective and supportive.
- Use positive feedback.
- Emphasize affective dimension of care & patient experience
Comprehensiveness
A guideline for the modest group, about the overall amount of detail and the level of abstraction in information provided.
- Include simple, straightforward information
- Example: Frame information as stories of multiple patients, to show different recovery scenarios (e.g. ‘slow’ and ‘fast’ recovery)
Structure
Guidelines for how information may be ordered or placed, and what options are provided for users to (re)examine the information.
- Include both generic and specific information (e.g., general statements about pain vs. specific information on pain in certain situations), perhaps in a hierarchy
- Provide ability to re-examine care provider advice
Credibility
Measures to ensure that the information is perceived as reliable.
- Show a face (of care provider) accompanying information
2 Other categories
The guidelines are grouped in three categories: How the information exchange may be designed, what information patients may want to receive, and what information they may want to give. Each category consists of several sub categories. You can click on any of the buttons below to go straight to one of the other categories.
