Give insight into progression
During a post-surgery consultation, a surgeon gives feedback about the X-ray photo to confirm that the patient is on track with her recovery.
Actively contact patients that are not within safe activity limits (when digital information tool indicates this)
A nurse calls a patient that is walking much less than expected after surgery, to check if she is still doing well.
Facilitate that patient can see his/her progression over several weeks
A patient has used a step counter to keep track of his walking after surgery. A care provider gives feedback on his progress.
Facilitate that patient can see his/her progression over several weeks
A patient has used a step counter to keep track of his walking after surgery. An application gives feedback on his progress by comparing his daily step counts to predetermined recommended activity levels.
Facilitate contact with care providers when needed
A nurse stresses that a patient should call the hospital again if there is a change in physical complaints (e.g. fever).
Facilitate comparison to other patients (e.g. in terms of physical activity).
A nurse tries to reassure a patient by describing other patients’ pain experiences.
Care providers should discuss data during consultations.
A patient has used a step counter to keep track of his walking after surgery. A care provider gives feedback on his progress.
Provide interpretation or feedback of activity data (e.g. daily step counts)
A patient has used a step counter to keep track of his walking after surgery. A care provider gives feedback on his progress.
Provide interpretation or feedback of activity data (e.g. daily step counts)
A patient has used a step counter to keep track of his walking after surgery. An application gives feedback on his progress by comparing his daily step counts to predetermined recommended activity levels.
Use open fill-in fields sparingly | Include weekly checklists for possible arrangements (before surgery) or presence of symptoms or complaints (after surgery)
A weekly checklist in an application can be used for checking complaints after surgery. It provides limited space for patient’s notes.
Include weekly checklists for possible arrangements (before surgery) or presence of symptoms or complaints (after surgery)
Before surgery, a care provider goes through a check list of preparations needed.
Allow for automated storage of physical activity (e.g. step counts)
A patient has used a step counter to keep track of his walking after surgery. An application automatically updates the step counts and gives feedback on his progress by comparing his daily step counts to predetermined recommended activity levels.
Allow for tracking of different activities (e.g. cycling, exercises)
A patient can use an application to keep track of his or her walking, cycling, or other activities deemed relevant.
Use short questions/ answers (e.g. more box-ticking or indications on scale)
While checking the patient’s hip prosthesis, a physician assistant asks short questions to the patient to check his progress.
Use short questions/ answers (e.g. more box-ticking or indications on scale) | Provide sufficient room to write down experiences in addition to ticking boxes
An application contains both checklists and space for notes. It is explained that these components are not obligatory.
Provide sufficient room to write down experiences in addition to ticking boxes
While checking the patient’s hip prosthesis, a physician assistant asks an open question to a patient so he can elaborate on his experience a bit more.
Allow for tracking of different activities (e.g. cycling, exercises)
A patient can use an application to keep track of his or her walking, cycling, or other activities deemed relevant.
Use upbeat, positive tone; emphasize positive stories
Before surgery, a surgeon emphasizes that a positive outcome after surgery is most likely.
Use upbeat, positive tone; emphasize positive
In a weekly update, a message about the recovery process is given.
Use reassuring tone
During a post-surgery consultation, a care provider talks about a patient’s results in a reassuring way.
Use reassuring tone
In an application, feedback about pain is given based on a patient’s input.
Indicate recommendations clearly / use positive, but strict tone (e.g. “walk outside with at least one crutch, or else…”)
Before surgery, a surgeon strongly recommends that a patient slowly build up his physical activity.
Indicate recommendations clearly / use positive, but strict tone (e.g. “walk outside with at least one crutch, or else…”)
An application providers strong and clear advice regarding a patient’s safety after surgery. Risks of not following the advice are clearly mentioned and illustrated.
Use positive feedback
When checking the hip, a physician assistant gives positive feedback about a patient’s recovery.
Use positive feedback
A patient has used a step counter to keep track of her walking after surgery. A care provider gives positive feedback on her progress. (The information is predetermined, but may be framed as if the surgeon is telling it.)
Emphasize affective dimension of care & patient experience
A care provider takes some extra time to acknowledge a patient’s anxiety before surgery, and tries to comfort her.
Emphasize affective dimension of care & patient experience
An application provides an extra message before surgery, in which the surgeon acknowledges that feelings of anxiety are normal. In the message he also tries to reassure the patient.
Include simple, straightforward information
A surgeon explains a patient’s status in a simple way so they can decide whether to proceed with surgery or not.
Include simple, straightforward information
Short information about wound pain in an application is accompanied by ‘testimonials’ from fellow patients. (Actual patient portrait photos may be included instead of the schematic images.)
Example: Frame information as stories of multiple patients, to show different recovery scenarios (e.g. ‘slow’ and ‘fast’ recovery)
When a patient calls the hospital in distress, a nurse tries to reassure the patient by describing other patients’ pain experiences.
Provide information on (ab)normal complaints as a weekly (check)list; or Provide information in a Q&A format
When a patient calls the hospital in distress after surgery, a nurse proceeds to check for the presence of abnormal complaints.
Provide information on (ab)normal complaints as a weekly (check)list, or Provide information in a Q&A format
An application provides a checklist for abnormal complaints, and a call for action if any of these are present.
Provide essential information only
After surgery, a nurse repeats the main guideline for physical activity to a patient.
Provide essential information only
Short information about wound pain is given after surgery. The patient can click the button ‘more information’ if she wants additional details.
Include both generic and specific information (e.g., general statements about pain vs. specific information on pain in certain situations), perhaps in a hierarchy
Before surgery, a care provider first explains about pain afterwards on a generic level. The patient asks for more specific information, and the care provider can decide what more to tell.
Include both generic and specific information (e.g., general statements about pain vs. specific information on pain in certain situations), perhaps in a hierarchy
Short information about wound pain is given after surgery. The patient can click the button ‘more information’ if she wants additional details.
Provide ability to re-examine care provider advice
A nurse takes some extra time to go over a patient’s notes, so that they match her recommendations and the patient is sure that she wrote down everything correctly.
Provide ability to re-examine care provider advice
An application provides room for notes after a consultation, so the patient can review the care provider’s specific recommendations later.
Recommendations should be made by someone with medical authority (e.g. surgeon, physical therapist)
After surgery, the surgeon gives feedback on the patient’s medical results.
Recommendations should be made by someone with medical authority (e.g. surgeon, PT)
An application explains that physical activity advice is based on scientific research, and the text in the top right corner emphasizes that the information is up to date.
Emphasize that information is up-to-date
A care provider emphasizes to a patient that her advice is up to date.
Emphasize that information is up-to-date
The information in the top right corner of the text box signifies that the recommendations are up to date.
Show a face (of care provider) accompanying information
A patient has used a step counter to keep track of her walking after surgery. A care provider gives positive feedback on her progress. (The information is predetermined, but may be framed as if the surgeon is telling it.)
Emphasis on complaints / symptoms that are ‘normal’ or require contact with care providers
When a patient calls the hospital after surgery, a care provider emphasizes that there’s no need to be worried about a certain complaint.
Emphasis on complaints / symptoms that are ‘normal’ or those that require contact with care providers
An application provides a checklist of normal and abnormal complaints in the second week after surgery.
Include recovery scheme for comparison: ‘Am I on track’ or create insight into progression
After surgery, the surgeon confirms that a patient is recovering as planned.
Include recovery scheme for comparison: ‘Am I on track’ or create insight into progression
A patient has used a step counter to keep track of his walking after surgery. An application gives feedback on her progress.
Emphasize (more) that rehabilitation takes time
When checking the hip after surgery, a care provider emphasizes that full recovery takes time.
Emphasize (more) that rehabilitation takes time
An additional message is delivered in an application, emphasizing that recovery takes time.
Provide specific weekly (practical) suggestions (e.g. putting pillow in-between legs when sleeping)
At the first consultation after surgery, a nurse gives a practical recommendation to a patient.
Provide specific weekly (practical) suggestions (e.g. putting pillow in-between legs when sleeping)
An application lists practical recommendations after surgery.
Include information on pain killers / pain management
Before surgery, a care provider gives specific and elaborate advice on pain medication and pain management.
Include information on pain killers / pain management
An application contains specific advice on pain after surgery, and a daily checklist for pain medication.
Give advice / heads-up about pain (prepare patients for pain experience)
A care provider pays extra attention to explain the topic of pain after surgery.
Give advice / heads-up about pain (prepare patients for pain experience)
An application contains specific advice on pain after surgery, and a daily checklist for pain medication.
Include PT recommendations
A physical therapist (PT) takes the time to provide specific suggestions to a patient.
Include PT recommendations
An application contains specific advice from a physical therapist (PT).
Include specific recommended activity levels per week
Before surgery, a care provider tries to be as specific as possible about the amount of physical activity a patient can do.
Include specific recommended activity levels per week
A patient can keep track of his daily step counts in an application, before and after surgery. The application provides recommended levels of activity in each week after surgery (up to week 6).
Include weekly checklists only
A care provider goes through a checklist with a patient before surgery.
Include weekly checklists only
An application provides only checklists for patients after surgery.
Emphasize that answering questions is optional (but possibly mention expected benefits of doing so, e.g. as testimonial from a patient)
An open fill in field can be used as a diary in an application, but it is explained that filling in this field is not compulsory. However, a ‘testimonial’ of another patient is included who had a positive experience with the diary.
Emphasize that answering questions is optional
An application contains both checklists and space for notes. It is explained that these components are not obligatory.
Facilitate that patient can see his/her progression over several weeks
A patient has used a step counter to keep track of his walking after surgery. A care provider gives feedback on his progress.
Facilitate that patient can see his/her progression over several weeks
A patient has used a step counter to keep track of his walking after surgery. An application gives feedback on her progress.
Give insight into progression
During a post-surgery consultation, a surgeon gives feedback about the X-ray photo to confirm that the patient is on track with her recovery.
Give insight into progression
A patient has used a step counter to keep track of her walking after surgery. A care provider gives positive feedback on her progress. (The information is predetermined, but may be framed as if the surgeon is telling it.)